More than 3,000 military veterans were found waiting for an appointment with a primary care physician in the Phoenix Veterans Affairs system, with 1,700 left in limbo by being excluded from an electronic waiting list, an inspector general has found.

The average wait time for a vet’s first appointment? 115 days.

An interim report by the Veterans Affairs inspector general has found that “inappropriate scheduling practices are systemic” throughout the Veterans Health Administration, with a particularly acute problem in Phoenix, where those who have been left off of the waiting list for care “continue to be at risk of being forgotten or lost in Phoenix Health Care Center’s convoluted scheduling process.”

The report found that in Phoenix, senior executives “significantly understated” wait times, which also happens to be a main performance indicator for salary increases and bonuses.

The report comes hours before a House Veterans Affairs Committee hearing is scheduled to examine problems in Phoenix. The witness list includes employees who have been compelled to testify under subpoena.